1. Your free period

Every new account gets 45 days of Founder VIP free, counted from the day the account is created. You can subscribe during those 45 days, but your card is not charged until the free period ends. If you cancel before then, you are never charged.

In the Horn of Africa, Kidan stays free after the 45 days, with a daily like allowance.

2. How subscriptions renew

VIP is a subscription that renews automatically until you cancel: every month, every 3 months, or every 12 months, depending on the plan you choose. Each renewal is charged at the start of the new period. Prices are set in US dollars and charged in your local currency at the exchange rate your card provider or Google Play applies.

If we ever change a price, we will tell you at least 30 days before it affects you, and you can cancel before it applies.

3. How to cancel

• Subscribed on the website: sign in at kidanapp.com/webapp, open Profile → Manage subscription, and choose Cancel. You can also email us and we will cancel it for you.
• Subscribed in the Android app (Google Play): open the Google Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions → Kidan → Cancel. Google Play subscriptions can only be cancelled through Google Play.

Uninstalling the app does not cancel a subscription.

4. What happens when you cancel

• You are not charged again.
• You keep VIP until the end of the period you have already paid for (or until your free period ends, if you cancel during it). After that your account returns to the free plan; your profile, matches and messages stay.
• You can subscribe again at any time.

5. Deleting your account

Deleting your Kidan account cancels a website subscription immediately, so no further payments are taken. If you delete within a refund window below, email us and we will refund you as described. A Google Play subscription must still be cancelled in Google Play.

6. Refunds

• Your first payment: if you ask within 14 days of the first charge on a subscription, including the first charge after your free period, we refund it in full and cancel the subscription.
• 3-month and 12-month renewals: if you forgot to cancel and ask within 7 days of the renewal charge, we refund it in full and cancel the subscription.
• Monthly renewals: not refunded, because you can cancel at any time before the next month begins.
• Mistakes: duplicate charges, charges after you cancelled, or any other billing error are always refunded in full.
• If we close your account for breaking our Terms of Service, the current period is not refunded unless the law requires it. If we close it for any other reason, or stop offering VIP, we refund the unused part of your current period.

Refunds go back to the card or payment method you paid with, usually within 5–10 working days, depending on your bank. Because currencies move, the amount in your local currency can differ slightly from what was charged.

Google Play purchases are refunded under Google Play's refund policy; you can request one from Google directly, or email us and we will help.

7. Failed payments

If a renewal payment fails, we retry it and email you. You keep VIP for 7 days while the payment is retried. If it still has not gone through, VIP pauses until your payment details are updated in Manage subscription; nothing extra is charged for the gap.

8. Your legal rights

This policy adds to, and never reduces, the rights you have under consumer law where you live, including the UK Consumer Contracts Regulations and the EU Consumer Rights Directive. If you have a problem with a charge, please contact us first; we can usually sort it out faster than a bank dispute.